Legal

Terms & conditions

A summary of the main booking conditions published by Albies Ltd. The full terms will be confirmed by Albies before launch.

Last updated 26 October 2026

Wording to be confirmed by Albies before launch.

01Cancellations

Please cancel at least two hours before pickup. For collections more than 20 miles from Great Yarmouth, we need at least 12 hours' notice.

Late cancellations before a vehicle is dispatched may be charged at 50%. After dispatch, up to the full journey price may be charged.

02Airports

20 minutes' free waiting is included after landing at main international airports. Further waiting may be charged.

Journeys starting at an airport, other than the return leg of an Albies outbound booking, must be prepaid at least one day before travel.

03Passengers

Children count as passengers regardless of age. Please tell us about any wheelchair when booking. Smoking is not permitted.

A charge of up to £80 may apply if a vehicle is soiled.

04Booking

Allow enough time for airline check-in and traffic. Albies isn't responsible for delays caused by not allowing enough time, or by passengers not being ready at the booked time.

Book a vehicle big enough for your passengers and luggage; excessive luggage can't be guaranteed.

05Quotes, payment and refunds

Quotes are based on the details you give us and may change if the itinerary, passengers or vehicle size change. Confirmation is sent by phone, email or SMS; please check it and tell us about any errors promptly.

We accept credit and debit cards, cash and SMS payment links. Card refunds can take up to 10 days to appear, and PayPal or bank refunds three to five days.

06Recording and privacy

We don't store card details or share customer details with third parties. Calls may be recorded for training and monitoring; calls containing card details aren't recorded.

Our premises have 24-hour CCTV and all vehicles have dash cameras, for the safety of drivers, passengers and the public. Footage is only reviewed to investigate incidents, crime or safety concerns, and can be viewed on request.

07Conduct and liability

Abuse of our staff or drivers isn't tolerated and may lead to calls being blocked. We'll end a journey if a driver or vehicle is put at risk, and no refund is given for a journey ended part way.

We do our best to arrive on time but aren't liable for delays caused by road or traffic conditions beyond our control. Albies may subcontract journeys and may update these terms online.

Questions about this page? Albies Ltd (company number 07499170).